You may return your order, or any part of your order, for a full refund if you are not satisfied for any reason.
You must register your return within 14 days from receipt of your order and send the goods back to us according to instructions without undue delay and in any case no later than 14 days from registering your return.
To start the returns process:
- If returns information was included in your package, please follow those instructions to return the package directly to us. There is no need to notify us of your wish to return an order if you have the details that you need.
- If not, email us at email@example.com to receive a returns form with specific instructions.
Important note: All orders must be returned directly to our provided address. Please do not return any items to OBDDIAGNOSTIC head office. We will not accept liability for any goods returned directly to Obddiagnostic head office.
Please note, the following goods cannot be returned:
- Goods which are clearly personalised or made to your specifications.
- Software, if opened.
- Goods returned must be in a saleable condition.
- Goods returned must be unworn/unused with original tags and packaging.
- Goods should be packaged so that both the item and the brand packaging (if applicable) are not damaged in transit. Obddiagnostic do not accept responsibility for items damaged in transit.
- You are responsible for the return postage costs unless an item has arrived faulty or damaged.
- We strongly recommend using a tracked mail service (with insurance where appropriate for goods value), retaining proof of postage. Obddiagnostic do not accept responsibility for items lost in return transit.
- If a returned item is being shipped internationally, please mark as “RETURNED GOODS” to avoid incurring any customs charges on receipt of your return.
If an order is returned which does not meet these conditions, your return may be refused and returned to you or a reduced refund may be offered.
Damaged or faulty goods
If your order arrived damaged, or you’re having problems with a product you’ve bought, please raise an enquiry as soon as possible by
- Visiting our Contact Details page to contact us or contact by live chat .
Please note: We will require an image or video showing the damage, fault or incorrect item received to be able to provide a solution. The most common solutions to resolving issues relating to damaged or faulty goods are:
- Provide a replacement.
- Offer a discount to keep the goods with minor damage.
If we cannot replace the item, and you do not wish to accept a discount, you can cancel the order and return the goods for a full refund.
- You will be refunded within 14 days after receiving back the goods.
- You will receive an email once the products reach us and are accepted for return.
- Refunds will be issued to the same means of payment initially used to purchase the goods.
- Refunds usually take between 1 – 5 business days to show in your account, depending on the payment method used.
Unfortunately we are unable to exchange items, please follow the returns process using the information above.